For Tenants

When you enter an assured shorthold tenancy – the most common type – you are entering into a contractual arrangement.

This gives you some important rights but also some responsibilities. Take your time to read documents and contracts carefully. When you rent a home, people sometimes expect you to make a quick decision, or to sign documents before you’ve had time to think about them. You shouldn’t feel forced into a decision and it is important to understand the terms and conditions of any contract you are agreeing to before you sign it.

We appreciate that tenants need as much information as possible about areas like what the processes and fees are so please, if you need anything or if anything is unclear, please get in touch with us. We are happy to help.

Fees / Permitted Payment Information

Holding Deposit - One week's rent. This is to reserve a property and is payable when making an application to rent a property. Please note: This is non-refundable if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 5 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Dilapidation Deposit - Five week's rent. This covers damages or defaults on the part of the tenant during the tenancy. Deposit protection is provided by The Deposit Protection Service.

Unpaid Rent. Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) Or Other Security Device(s). Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord or any other persons requiring keys will be charged to the tenant.

Variation Of Contract (Tenant's Request) - £50 (inc VAT) Per Agreed Variation. To cover the costs associated with taking the landlord's instructions as well as the preparation and execution of new legal documents.

Change Of Tenant (Tenant's Request) - £50 (inc VAT). To cover the costs associated with taking the landlord's instructions, referencing the new tenant, Right to Rent checks, deposit registration as well as the preparation of new legal documents.

Early Termination (Tenant's Request). Should the tenant wish to end their contract early, they shall be liable to pay the landlord's costs in re-letting the property as well as all rent due under the tenancy until the property is re-let. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Tenancy Agreement

Make sure you have a written tenancy agreement and read it carefully to understand your rights and responsibilities before you sign it. The landlord or agent usually provides one, but you can request to use a different version. If you have any concerns about the agreement, seek advice before you sign.


Agree an inventory (or check-in report) with your landlord before you move in and, as an extra safeguard, make sure that you take photos. This will make things easier if there is a dispute about the deposit at the end of the tenancy. If you are happy with the inventory, sign it and keep a copy. From 1 June 2019, landlords/letting agents cannot charge certain fees.

Meter Readings

Remember to take meter readings when you move in and submit them to the relevant providers.
By doing this, it will help make sure you don’t pay for the previous tenant’s utility bills.

Contact Details

Make sure that you have the correct contact details for the landlord or agent, including a telephone number you can use in case of an emergency. You are legally entitled to know the name and address of your landlord.

Covering Yourself

Check whether whoever is managing the property is following a code of practice.
The Government publishes guides for tenants and the most recent can be viewed by clicking this link >>

I would recommend Vi-Lets very highly to anyone wanting their property to be looked after as they would themselves. I have used the agency for 4 years, and would do so again. Their full management service ensured a very high standard of tenant, regular inspections, and access to a well-priced and responsive list of contractors. The team were also very flexible and supportive - often at short notice and with a cheery and professional manner. I trust Violet implicitly with my house, which is the most valuable thing I possess. I can't give higher praise than that.

Mark B


Violet was our perfect real estate advisor in Bath. She did an outstanding job to relocate us from Germany... Helpful and honest, we love recommending her.

Anja and Frank


It has been a pleasure to deal with Vi-lets. They have been extremely professional in every respect. I would not hesitate in recommending them to anyone looking for a trustworthy and reliable agent.

Clyde and Debra Griffin

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